Refund & Dispute Policy

FastPay.ng is committed to ensuring transparency and fairness in handling transaction disputes and refund requests.

1. Successful Transactions

All successfully processed transactions are considered final and non-refundable, except where required by law.

2. Failed or Pending Transactions

If a user’s account is debited and the service is not delivered, the transaction will be investigated and refunded within 3–5 business days after confirmation.

3. Duplicate Payments

Duplicate or erroneous payments confirmed by our system will be reviewed and refunded accordingly.

4. Dispute Resolution

To initiate a dispute, users must contact our support team with transaction details and proof of payment.

5. Fraudulent Claims

FastPay.ng reserves the right to deny refund requests found to be fraudulent or misleading.

6. Contact Information

For refund inquiries, contact: support@fastpay.ng